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Author Topic: Downloads of maptitles fail to allow me install them to my map  (Read 1203 times)

sammaguire

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Downloads of maptitles fail to allow me install them to my map
« on: January 07, 2016, 09:34:52 pm »
when i attempt to install the downloads for my osi map to my new computer, i get a notice to say the download is not / valid corrupt try again. i have tried on numerous occasions but keep getting the same pop up advice. i have been successful in downloading some of the maptitles.

pscheven

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Re: Downloads of maptitles fail to allow me install them to my map
« Reply #1 on: January 08, 2016, 08:57:13 am »
Hello.

What is the file size of the files which are corrupted?

If the file size is 0 kb, please order the same maps again for free.

You will receive a new link to download your maps.

Because of a problem on our servers at the moment, this link may take a few minutes or a few hours to be activated to return a file which is correct (not 0 kb). If the downloaded file has a size of 0 kb, please try again to download the file with the same link a few hours later (links are valid for 48 hours).

Please download the maps with Google Chrome web browser (http://www.google.com/chrome), this avoids compatibility problems.

Sorry for any inconvenient caused.

Thank you.

Best regards.
Patrick Schevenels.
Developer and support manager
Geolives S.A.