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Author Topic: Missing tiles/maps 1/10.000  (Read 2117 times)

GeVdb

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Missing tiles/maps 1/10.000
« on: October 08, 2012, 10:11:37 am »
I recently purchased a 1 month subscription (Oct 4th - Nov 3rd) to SityTrail for Android - IGN Belgium
I wanted to use and test the App in the region La-Roche-en-Ardenne & Marcourt.

Downloading the 1/10.000 IGN maps for that area ((10km radius), a total of 3793 tiles needs to be downloaded.
However, 262 tiles FAIL to download. I tried 5 times...
The failed tiles are exactely the area where I was planning on hiking, meaning the app was useless to me.

Result: I did not have the Topo maps I needed on October 6th and 7th.
Money wasted...

I would like a refund of my money, as the service that was advertised (all IGN 1/10.000 maps Belgium) was not delivered as part of the month subscription I paid for.

pscheven

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Re: Missing tiles/maps 1/10.000
« Reply #1 on: October 09, 2012, 11:40:58 am »
Hello.

This problem is now resolved, can you please try again?

Thank you.

Sorry for any inconvenient caused.

Best regards.
Patrick Schevenels.
Developer and support manager
Geolives S.A.

GeVdb

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Re: Missing tiles/maps 1/10.000
« Reply #2 on: October 09, 2012, 12:57:12 pm »
Titles are now loading - thank you !

However, there is a white "band" surrounding these maptiles.
Guess these are still older (analog) topo's with different scale than the numerical ones?

pscheven

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Re: Missing tiles/maps 1/10.000
« Reply #3 on: October 09, 2012, 04:03:58 pm »
Hello.

Can you please download the maps again by selecting the option to download existing maps again in the screen that allows to choose the radius to download?

This should resolve this problem.

Thank you.

Best regards.

Patrick Schevenels.
Developer and support manager
Geolives S.A.