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91
SityEditor http://editor.sitytrail.com / Re: How do I save a trail?
« Last post by livfoss on August 25, 2014, 02:56:24 pm »
After posting this, I noticed the dialogue with vederle in this forum. The instructions as stated didn't work for me, but after a lot of tinkering (I think I had to pretend to be French, delete the title and then go back to being 'All' or 'English'), I got it going and was able to save my trail. Even then I had to invent a duration before it would save, which is a bit silly since it's a new one which I haven't walked before: I would have preferred to be allowed to put something like "don't know yet" in the duration.

Really I think this difficulty with saving, a very basic function, is a very poor bit of user interface: there are quite a lot of rough edges to the Web Editor aren't there, despite its excellent core functionality. When can we expect a more polished product?
92
SityEditor http://editor.sitytrail.com / How do I save a trail?
« Last post by livfoss on August 25, 2014, 09:49:00 am »
I normally edit trails I've captured on my GPS device, but today I decided to create a trail from scratch using the web editor. Things started OK, but when I wanted to save the trail, I got a message saying that the trail name 'nouveau trail French/Francais is not a valid name', or something like that. I had named the trail in the field provided, and I couldn't see any other way of naming the trail so as to save it. How is this done, and why doesn't the name in the field apply? It's very frustrating after having worked hard on the composition of a trail.

I will look for some documentation of the editor, but I have to say this is not very intuitive, is it?

TIA
93
Android - SityTrail mobile applications / Re: Transfer maps to Android
« Last post by pscheven on August 13, 2014, 07:58:40 am »
Hello.

Sorry but as explained on our Web store, SityTrail maps can only be used :

- on Android and iOS (iPhone / iPad) mobile devices
- on our Web applications available on your account on http://www.sitytrail.com

They cannot be transferred on Garmin GPS devices.

Best regards.
94
Android - SityTrail mobile applications / Re: Transfer maps to Android
« Last post by mrskookie on August 12, 2014, 07:58:04 pm »
Hi
I have purchased the annual subscription and need help to down load the maps to my SD card in a GPS (Garmin) thanks
95
Maps subscriptions / Rules for SityTrail "flash" offers
« Last post by pscheven on July 28, 2014, 09:31:26 am »
1. Question : I have purchased my subscription but I don't see any free subscription activated, is it normal?

Answer : Yes, this is normal. When the flash offer is finished, we generate a list of people who have made a purchase during the period of the offer and we send them an e-mail with a voucher code to activate the free subscription. This e-mail is usually sent in the 5 working days after the end of the offer.

2. Question : I have well received my voucher code, what do I have to do with it?

Answer : If the code gives access to only one product, you can activate it in the "My subscriptions" section of "My account" on http://www.sitytrail.com.
If the code allows you to choose between several products, you can use it on our Web Store  (https://store.geolives.com) : choose the product, click on "Buy" and enter the code in the "Voucher code" field.


3. Question : My code doesn't work, what can I do?

Answer : Please check these points first:
- Have you used the code for the good product?
- Haven't you already used the code before (you can check that in the "My subscriptions" section of "My account" on http://www.sitytrail.com) ?
If the problem persists, please contact us by e-mail : help@geolives.com
In the e-mail, please send us your code and the username of your SityTrail account


4. Question : Can I give my code to a friend?

Réponse : Yes, absolutely, voucher codes can be used on any Sity account

5. Question : Can I sell the voucher code to someone else?

Answer : No, it is forbidden to resell voucher codes, otherwise the activated subscription will be cancelled.

6. Question : I have seen your offer one day too late, can I still enjoy it?

Answer : Unfortunately, no. We cannot extend the validity period of our offers because they depend on agreements with partners. If you purchase a subscription one day (or more) before the beginning of the offer or one day (or more) after the end of the offer, you will not receive any voucher code.

7. Question : What is the validity period of your flash offers?

Answer : Promotional e-mails always include the date of the end of the offer. The date of the beginning of the offer is the date when you have received the e-mail. If you have purchased a subscription the day when you have received the e-mail, you will get a voucher code. The time zone used for our promotional offers is UTC+1 (winter) / UTC+2 (summer) -  CEST (Paris, Brussels,...)

8. Question : I have other questions, how can I contact you ?

Answer :You can contact us on this forum, or by e-mail (help@geolives.com) only if your message contains personal data
96
SityEditor http://editor.sitytrail.com / Re: How to create a point?
« Last post by pscheven on July 02, 2014, 08:45:19 am »
Hello.

In SityEditor, you can choose "New trail guide" in the top left corner of the screen.

Then, you can create the trail with "Manual drawing" or "Auto drawing" tools.

You can also create points of interest thanks to the "Add POI" tool.

Best regards.
97
SityEditor http://editor.sitytrail.com / How to create a point?
« Last post by mcallwood on July 01, 2014, 07:33:33 pm »
Hi,
As a first time user of this software I have a silly question, how do I create a point ?
Thanks
98
SityEditor http://editor.sitytrail.com / Re: What happened to the elevation picture?
« Last post by pscheven on February 03, 2014, 11:18:42 am »
Hello.

We have answered you our support ticket system.

Best regards.
99
SityEditor http://editor.sitytrail.com / Re: What happened to the elevation picture?
« Last post by livfoss on January 30, 2014, 04:30:10 pm »
No, this elevation picture is nothing like the one you used to have, where one could move the mouse along the line to see where each waymark was, and where one could get an independent picture that could be printed separately. Even the colouring of the current one is less useful. Also it obscures the map it's on and can't be move to another location.

As suggested, I've uploaded a snapshot of the way it used to be via help@geolives.com

Can you explain why the functionality has reduced so much?

TIA
100
SityEditor http://editor.sitytrail.com / Re: What happened to the elevation picture?
« Last post by pscheven on January 13, 2014, 10:15:06 am »
Hello.

The trail profile is still available thanks to the button in Guides Editor.

In the print assistant, there is also a template to print the trail with its profile :



The attachment function in the forums is temporary unavailable because of a technical problem which will be resolved soon.
If you need to send attachments, please send them to help@geolives.com and mention the URL of your forum post in the e-mail.

Thank you.

Best regards.
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