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Geolives forum
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1
Android - SityTrail mobile applications / Re: App doesn't start
« Last post by pscheven on April 27, 2017, 10:49:44 am »
Hello.

Thank you for your feedback.

Can you please support us with a comment / review on Google Play Store or on the Apple AppStore?

Thank you.

Best regards.
2
Android - SityTrail mobile applications / Re: App doesn't start
« Last post by Herke on April 22, 2017, 06:43:24 am »
Thx! That works!
3
Android - SityTrail mobile applications / Re: App doesn't start
« Last post by pscheven on April 21, 2017, 09:02:03 am »
Hello.

Does the password of your SityTrail account contain any special character (like ?, %, &, ...)?

If it contains such a character, can you please change your password via "My account" on http://www.sitytrail.com

Sorry but some of our applications don't support password with special characters yet, sorry for any inconvenient caused.

Thank you.

Best regards.
4
Android - SityTrail mobile applications / App doesn't start
« Last post by Herke on April 19, 2017, 10:56:00 am »
First time use app doesn''t start because "no internet connection "
Although internet connection is working.
5
Hello.

In order to change your review, please follow these steps :

- Launch the "AppStore" app on your iPhone
- Search for "SityTrail France"
- Choose the "Review" tab
- Choose "Write a review" again in order to change your review

Thank you.

Best regards?
6
iOS - SityTrail mobile applications / How can I update my review of SityTrail FR App?
« Last post by livfoss on October 31, 2016, 11:32:11 am »
I just got a (presumably) automated message while opening SityTrail FR on my iPhone 5, running iOS 10, asking me to rate the app. I followed the links,  but I couldn't find a way of rating it, nor could I update my own review which dates from 2012 - I would have said nice things! Does anyone know how to get the App Store to cooperate with editing reviews or posting completely new ones? Not sure if this is a fault with the App Store or the app itself, which as far as I'm concerned is still going strong and remains very useful.
7
==> DeeDee

Hello.

When you choose the external SD card in "Settings" > "Storage location" preference in the application and you quit and launch the application again, is the setting immediately forgotten by the application or is it forgotten only some time later (after launching the application several times)?

In order to keep this setting saved, before launching the application, please always check (for example with a file explorer / manager application) that the SD card is available before launching the application.

If the SD card is not available, the applications changes storage location automatically to internal drive.

If the problem persists, can you please follow these steps :

1) Backup important tracks to your account on the server
2) Uninstall the application
3) Remove all directories with name starting with "geolives" on the root folder of your internal drive and your SD card (if they exist)
4) Reinstall the application
5) Choose the external SD card as storage location

Thank you.

Best regards.
8
Hello.

Is your storage location set to android/data/com.geolives subfolder of your external SD card?

You can check it by choosing "Settings" > "Storage location" in the Penomet application (a message appears on the bottom of the screen to show the current storage location).

Thank you.

Best regards.

Mine never seems to save to here, in the settings area it never seems to remember my setting.
9
Hello.

The issue for printing OpenStreetMap maps has just been resolved, sorry for any inconvenient caused.

Best regards.
10
Hello.

The issue for printing OpenStreetMap maps has just been resolved, sorry for any inconvenient caused.

For your issue with saving trails, do you have the same problems for all trails or only for a specific trail?

Can you please give us an example of a trail affected by this problem?

Thank you.

Best regard.

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