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Messages - pscheven

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In order to take the colour change into account, please simply close and re-open the trail.

Thank you.

Best regards.


This sometimes happens with trails which contain a lot of points, sorry for any inconvenient caused.

This problem has been transferred to our technical team. They will resolve it as soon as possible.

Best regards.

iOS - SityTrail mobile applications / Re: Ireland Maps
« on: September 22, 2014, 09:20:52 am »

We have not come to a financial agreement with OSI to make these maps available on our new SityTrail platform, so these maps will not be available on this platform shortly.

Sorry for any inconvenient caused.

Best regards.

iOS - SityTrail mobile applications / Re: Can't get 3D view on my laptop
« on: September 15, 2014, 08:32:03 am »

Thank you for your feedback.

The problem certainly came from a problem with Google Earth plug-in.

Best regards.


Sorry, at the moment, it is not possible to search for a place by coordinates in SityEditor application, this request has been added to the list of features requests for the next versions of the application.

Thank you.

Best regards.

SityEditor / Re: What happened to 'Help'?
« on: September 03, 2014, 08:19:38 am »

Sorry but SityEditor manual is not yet available in English, it should be available in the next months.

In the meantime, it is available in French and Dutch on the following page :

Sorry for any inconvenient caused.

Best regards.

SityEditor / Re: How do I save a trail?
« on: August 26, 2014, 08:21:22 am »

Thank you for your feedback about SityEditor application.

Yes, you have to delete the title in French or specify a valid title in French, sorry for any inconvenient caused. We will try to make the naming of a trail easier in one of the next versions of SityEditor.

For the duration, if you don't know it, you can calculate it automatically thanks to the "Compute" button.

Best regards.

Android - SityTrail mobile applications / Re: Transfer maps to Android
« on: August 13, 2014, 07:58:40 am »

Sorry but as explained on our Web store, SityTrail maps can only be used :

- on Android and iOS (iPhone / iPad) mobile devices
- on our Web applications available on your account on

They cannot be transferred on Garmin GPS devices.

Best regards.

Maps subscriptions / Rules for SityTrail "flash" offers
« on: July 28, 2014, 09:31:26 am »
1. Question : I have purchased my subscription but I don't see any free subscription activated, is it normal?

Answer : Yes, this is normal. When the flash offer is finished, we generate a list of people who have made a purchase during the period of the offer and we send them an e-mail with a voucher code to activate the free subscription. This e-mail is usually sent in the 5 working days after the end of the offer.

2. Question : I have well received my voucher code, what do I have to do with it?

Answer : If the code gives access to only one product, you can activate it in the "My subscriptions" section of "My account" on
If the code allows you to choose between several products, you can use it on our Web Store  ( : choose the product, click on "Buy" and enter the code in the "Voucher code" field.

3. Question : My code doesn't work, what can I do?

Answer : Please check these points first:
- Have you used the code for the good product?
- Haven't you already used the code before (you can check that in the "My subscriptions" section of "My account" on ?
If the problem persists, please contact us by e-mail :
In the e-mail, please send us your code and the username of your SityTrail account

4. Question : Can I give my code to a friend?

Réponse : Yes, absolutely, voucher codes can be used on any Sity account

5. Question : Can I sell the voucher code to someone else?

Answer : No, it is forbidden to resell voucher codes, otherwise the activated subscription will be cancelled.

6. Question : I have seen your offer one day too late, can I still enjoy it?

Answer : Unfortunately, no. We cannot extend the validity period of our offers because they depend on agreements with partners. If you purchase a subscription one day (or more) before the beginning of the offer or one day (or more) after the end of the offer, you will not receive any voucher code.

7. Question : What is the validity period of your flash offers?

Answer : Promotional e-mails always include the date of the end of the offer. The date of the beginning of the offer is the date when you have received the e-mail. If you have purchased a subscription the day when you have received the e-mail, you will get a voucher code. The time zone used for our promotional offers is UTC+1 (winter) / UTC+2 (summer) -  CEST (Paris, Brussels,...)

8. Question : I have other questions, how can I contact you ?

Answer :You can contact us on this forum, or by e-mail ( only if your message contains personal data

SityEditor / Re: How to create a point?
« on: July 02, 2014, 08:45:19 am »

In SityEditor, you can choose "New trail guide" in the top left corner of the screen.

Then, you can create the trail with "Manual drawing" or "Auto drawing" tools.

You can also create points of interest thanks to the "Add POI" tool.

Best regards.


We have answered you our support ticket system.

Best regards.


The trail profile is still available thanks to the button in Guides Editor.

In the print assistant, there is also a template to print the trail with its profile :

The attachment function in the forums is temporary unavailable because of a technical problem which will be resolved soon.
If you need to send attachments, please send them to and mention the URL of your forum post in the e-mail.

Thank you.

Best regards.


Sorry but we have not yet any scheduled date for the release of the new version of Geolives Guides Editor.

We will tell you as soon as the release date is planned but it will certainly not be released before Summer 2014.

Best regards.


Sorry, at the moment, there is no tool to split trails or to delete multiple points in one operation, such tools should be available in one of the next versions of the application.

However, it may be easier to delete points one by one after simplifying the trail in Guides Editor, which reduces the number of points.

Best regards.

Android - SityTrail mobile applications / Re: Sitytrail on Raspberry Pi
« on: December 20, 2013, 12:22:35 pm »

We have already heard from it but not yet tested our application on it.

The minimum Android version for our application is 2.0.

Best regards.

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